| How to place an
order... |
| Online ordering |
 |
To add an item to your shopping cart, simply select the Add to Cart
link from the list of promos or on the promo details page. |
|
You can update the quantity of items in your cart by clicking the Update
link which is located next to an item in your shopping cart. You may also
remove an item by clicking the Remove link. |
|
Once you have completed adding the items you wish to purchase to
your shopping cart, click the Checkout button and complete the 3 easy
steps to finalize your order. |
|
Please be sure to complete all steps and click the Finalize Order
button on the last screen of the checkout. We will not receive your order
unless the Finalize Order button is clicked. |
|
You will recieve an email confirmation of your order shortly after
you have completed the checkout process. If you do not receive this
confirmation, please let us know. |
|
You may cancel an order at anytime during the checkout process by
pressing the Cancel button. However, once you click Finalize Order
the order can not be cancelled without contacting
us.
|
| Phone orders |
|
Call (410) 647-1849 between the hours of 9am - 9pm EST. If
we do not answer at the time of your call, please leave a message on the
answering system and we will get back to you promptly. |
|
If we can not answer, please leave a message on the answering
system and we will get back to you promptly.
|
| Shipping and
insurance... |
|
United States:
$9.50 for
the first car and
$2.50 for
each additional car. Shipping and insurance is automatically calculated for you
when you add an item to your shopping cart.
International Orders: Please contact us for the correct shipping and
insurance amount.
|
| Payment options... |
|
Checks, Money Orders and
Paypal.com payments accepted. Credit cards are only accepted through
paypal.com.
|
|
For U.S. orders, a
3.5% surcharge
will be added to orders for which paypal.com payment is selected. |
|
For international orders, a
5%
surcharge will be added to orders for which paypal.com payment is selected. |
|
If paying through Paypal.com,
please submit payment for the total amount of your order (shown on your
confirmation screen after completing checkout) to orders@bobspromotionalcars.com.
|
|
Please make checks or money orders payable to Bob
Reck and mail them to:
Bob's Promotional Cars
484 Bottesford Ct.
Severna Park, MD 21146
USA
Please reference your order number shown on your order confirmation screen and
email.
|
| Out of stock
items... |
|
Occasionaly an item may be listed as "In Stock" on our web site,
while just having recently sold out. Although rare, if this happens to your
order we will contact you and offer:
-
a second color choice (if available)
-
a credit of the difference back to you
Sorry, we can not refund the difference in the form of cash or check if you have
paid via Paypal. Instead we will refund your payment through paypal. In the
case of payment through check or money order, we will refund the difference in
the form of a check.
|